This website is operated by NIBT Holidays. Throughout the site, the terms “we”, “us” and “our” refer to NIBT Holidays. NIBT Holidays offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

• Please carefully read the Whatsapp/Email conversation during the reservation of your Tour packages. These conversations will form part of your contract with us once you make the booking.
• As per government instructions, all travellers are required to bring proper proof of identity to check-in at the hotel/resort/airport etc. Valid identity documents are: Valid Passport and Visa for foreign nationals & Voter ID, Driving License, Aadhaar Card or any Government Identity Card for the domestic nationals.
• NIBT Holidays will not take responsibility for any problems in getting check-in if the guest fails to produce valid ID proof at the Hotel/Resort/Airport etc.
• Please check your luggage before leaving the vehicle and hotel. Company is not responsible for any loss.
• The bedding in the rooms of hotels/resorts is mostly designed for double occupancy and extra mattresses are provided for additional adults. If travellers want proper bedding, please inform at the time of reservation.
• If passengers have any allergies (especially to food) or any serious health problems, please inform us in advance.
• Passengers traveling with pets must mention it at the time of reservation so that we can arrange for a suitable hotel and vehicle.
• Many small hotels/resorts do not have lifts, so if you have trouble going up stairs, please inform us at the time of reservation.
• Usually hotels have check-in time at 14:00 and check-out time at 11:00. Early check-in or late check-out will be subject to the availability of that time or the policy of the hotels. Guests can ask us to book hotels a day in advance to get a guaranteed early check-in, which must be informed at the time of reservation.
• In some hotels, use of room heaters, games, Wi-Fi etc. are complimentary and in some hotels, chargeable. In that case, these charges will have to be paid extra by the traveller at the hotel.
• If the package includes food, it will be served as per the buffet menu/fixed thali/meal decided by the hotel management. If any item which is not in their standard menu is consumed, the guest will have to pay extra as per the cost.
• NIBT Holidays will not be responsible for any additional expenses and disruptions in the schedule of traveller caused directly or indirectly due to natural calamities, flight cancellations, accidents, weather, illness, landslides, road blockages, political unrest or any such event.
• If the vehicle breaks down due to any technical reasons during the trip, we will try to arrange another vehicle as soon as possible for major problems but if there is any minor problem, the vehicle will be repaired. Please cooperate.
• Air condition will not work in all hilly areas or in a Stopped/parked vehicle.
• The driver will not drive in no-entry zones and above the speed limit set by the traffic department. Please do not insist him to drive in narrow lanes, play music in prohibited areas, switch on AC in hills and drive continuously beyond normal working hours (10-12 Hours a day).
• • Multiple pick-ups & drops during arrival/departure, multiple visits to the same place during the trip, last minute change of destination/route may incur additional charges on payment separately.
• If there are higher than normal fluctuations in fuel prices, state and toll taxes, the confirmed rates may increase even after the reservation is made.
• In case the vehicle reserved for you develops any technical fault or the hotels, resorts are closed or unavailable for any reason till the start of the trip, the Company reserves the right to provide you with an alternative of equal quality.
• "No Entry" places, crowded markets/mall roads and spots to be visited subject to NGT and weather permitting are not included in the package. If those spots are permitted to be visited during the trip, then travellers will have to pay extra for vehicle and pass as per local union rates.
• If vehicle access to the sightseeing area is prohibited by government or local union or parking is too far away, guests are required to access parking at their own expense.
• The vehicle will be allowed to be used on the route and for the sightseeing’s mentioned in the itinerary. Please contact the company for additional sightseeing’s, off-route sightseeing’s, sightseeing not within city limits or alternate sightseeing. Refunds are not possible if a particular sightseeing spot is not covered due to time constraints. All nearby sightseeing spots should be covered together. However, sometimes we may make adjustments if there are issues with a particular spot.
• No cancellation or any refund will be made if the passenger / guest is unable to reach the destination due to natural calamities such as bad weather, landslides, heavy snowfall and other disruptions such as Government restrictions, political / national crises, road blockages, terrorist activities, flight cancellations, transporter strikes or any other reason whatsoever.
• The package costs do not include travel insurance.
• The Company hereby expressly disclaims any implied warranty imposed by the laws of any country other than India. The Company acknowledges and intends to submit itself to the jurisdiction of the courts of Delhi, India only.
• To avoid fraud, please make part payment to our company account only after receiving reservation detailed / travel plan from our official email/Whatsapp and share the receipt.

Payment Policy

The package will be confirmed only after the requested partial payment is received. Following are some packages (Tours / Hotels / resorts / vehicles etc.) which have different payment policy for reservation.

• For the booking of hotels /resorts/Cottage/ Home stay, a minimum of 20 to 50% advance (Depend on location and season) payment is required at the time of reservation and all the dues are payable at the time of check in.
• For the booking of tour package (FIT Tour, Family Tour, Honeymoon Tour, Group Tour, Corporate Events/Incentive tours etc.), a minimum of 40 to 60% advance payment is required at the time of reservation and the balance amount is payable at the time of commencement of tour.
• For the hiring private vehicles (local city Tour/Sightseeing, Taxi for out stations), minimum of 20 to 40% advance amount is required to be paid at the time of reservation and the balance amount is payable after pick up on arrival.
• For the bookings Volvo Tickets / Flight Tickets / Train Tickets / Jungle Safari, Entry Fee of Monuments / Tourist spots etc., full payment is required at the time of reservation.

Cancellation /Modification Policy

After Confirmation, any cancellation/Modification in any type of booking will attract a processing fee of at least 10% of the total cost. Apart from that, the cancellation/change charges for different types of bookings are as follows.

ACCOMMODATION: There are varies policies for different locations/hotels. Some offer free cancellation up to 1 -2 days before arrival and somewhere retention fee applicable even if the cancellation is done up to 3-7-15-30 days before arrival. Hence, it all depends on the policy of the particular hotel/location which can be clear at the time of reservation only.

TRANSPORTATION: If cancellation/modification is reported up to 7 days prior to arrival, full refund will be given after deducting a 10% processing fee. (Bus & Tempo Booking has different policy)

LAND TOUR & PACKAGES

• Retention of 30% of total cost if informed within 30 - 16 days before trip start.
• Retention of 50% of total cost if informed within 15 - 7 days before trip start.
• The full cost is payable 6 days prior to the start of the trip.